Connect 23 Telecom to Symplify

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Setup type	Guided setup
Setup time	Arranged with your managers
Sends SMS	Yes — after joint setup
Delivery status in Symplify	Project-specific
Who can configure	Symplify + 23 Telecom teams

What this connection does

Symplify provider activation is managed by the platform teams. 23 Telecom and Symplify agree the execution model, exchange credentials securely, configure delivery reporting and run a test campaign with you.

Before you start

Prepare your Symplify account/project, destination countries, expected TPS / volume, approved sender IDs, whether the traffic is transactional or marketing, your DLR / inbound requirements, and test numbers. You’ll also want an active workspace.

Connect 23 Telecom

Contact your Symplify Success Manager and introduce your 23 Telecom account manager:

To connect 23 Telecom as our SMS provider in Symplify, please connect our Symplify Success Manager with our 23 Telecom account manager. We would like you to configure and test the connection with us.
The teams confirm the execution model and a secure credential exchange.
After activation, build a normal Campaign / Journey SMS — pick your list/segment, From, Content, sending speed and expiration — and use Send a test.

Verify the result

Accepted means queued; delivered is the later carrier report. Which delivery states appear in Symplify is agreed per project — cross-check delivery in 23 Telecom Message status or Statistics.

Troubleshooting

Question	Who owns it
Setting up or activating the provider	Symplify + 23 Telecom teams
Building the campaign / sending a test	Symplify support
Accepted but not delivered	23 Telecom — message status

Need help?

Symplify configuration — your Symplify Success Manager.
Provider setup, sender IDs, delivery — your 23 Telecom account manager, or the contact form.

Official platform documentation

Last verified: 16 July 2026.