Connect 23 Telecom to Fast Track

Setup type	Native · managed
Setup time	Arranged with your managers
Sends SMS	Yes — single & batch
Delivery status in Fast Track	Yes
Who can configure	Fast Track & 23 Telecom teams

Status: Available

This is a managed integration: the 23 Telecom and Fast Track teams configure it for you. You don’t paste an endpoint or API key yourself.

What this connection does

Fast Track and 23 Telecom configure this connection for you. Once it is live, you send SMS straight from Fast Track campaigns and journeys — single and batch — using your approved sender IDs, and delivery status flows back into Fast Track.

Before you start

Have these ready so onboarding is a single request, not a back-and-forth:

• Active Fast Track and 23 Telecom accounts and an active workspace.
• Your approved sender IDs and destination countries.
• A test player and your expected volume / throughput (TPS).

Connect 23 Telecom

Because this is a managed integration, you don’t paste endpoints or keys yourself — you introduce the two teams and they exchange configuration securely.

1. Contact your Fast Track Account / Integration Manager and your 23 Telecom account manager.

2. Send them this request:

   We would like to enable 23 Telecom as our Custom SMS Solution in Fast Track. Please connect our Fast Track implementation team with our 23 Telecom account manager.

3. Include your brand, environment, workspace, markets, expected volume, sender IDs and target go-live date. Do not include credentials — the teams exchange the base URL, API key, rate/batch limits and Fast Track conversion callback configuration over a secure channel.

What the teams set up

The two teams agree the API base URL, a scoped API key, rate and batch limits, and the Fast Track conversion callback. None of that is anything you configure by hand — if someone asks you to paste endpoints or keys into Fast Track, check with your 23 Telecom account manager first.

Send a test

1. After activation, create a test Action Group with a Send SMS step.

2. Send to one test player and confirm the message is accepted.

3. Send a small batch to two test numbers and confirm both arrive.

Verify the result

• Accepted means 23 Telecom queued the message; delivered is the later carrier report.
• Fast Track shows the final delivery/conversion status for this integration. If a message is accepted but never delivered, that is a delivery question for 23 Telecom, not a Fast Track configuration issue.

Troubleshooting

Symptom	Who owns it
The Send SMS action/provider is missing	Fast Track manager
Authentication or configuration errors	23 Telecom + Fast Track integration teams
Accepted but not delivered	23 Telecom — message status / account manager

Need help?

Start with your Fast Track manager for anything inside the Fast Track UI, and your 23 Telecom account manager for sending, sender IDs and delivery. For a new engagement use the 23 Telecom contact form.

Official platform documentation

• Fast Track — Custom SMS Solution

Last verified: 16 July 2026.