Set up custom short-link domains

Domains control which host appears in tracked short links and opt-out links.

Add a custom domain

1. Expand Settings in the portal menu.
2. Open Domains.
3. Select Add Domain.
4. Enter the host in Domain Name without a path.
5. Select Add Domain.

After the domain is added, the page returns to All Domains automatically. Expand the new row to continue. Adding a domain requires domain-create permission.

Publish and verify DNS records

The record panel is available for an unverified custom domain when you have domain-update permission.

1. Find DNS Verification Required.
2. Copy Record Name (Host) and Record Value into your DNS settings.
3. Copy Traffic Record Name (Host) and Traffic Record Value too, when they are shown.
4. Save the DNS changes.
5. Wait for the records to propagate.
6. Select Verify Domain.
7. Keep the domain enabled and wait for Traffic is ready.

DNS changes can take up to 48 hours to appear everywhere.

Assign countries

1. Expand the domain.
2. Select Edit Countries.
3. Choose Use only in selected countries or Blocked in selected countries.
4. Select the countries.

Mode and country changes apply immediately. The first mode restricts the domain to the selected destinations. The second prevents its use for those destinations.

Manage TLD preferences

1. Open TLD Management.
2. Expand a TLD rule.
3. Choose All Countries, Include Only, or Exclude under Assignment Type.
4. Select countries when the chosen type requires them.

These preferences influence which shortening domain is selected for a destination.

Use a domain for opt-out links

1. Expand Settings in the portal menu.
2. Open Integrations.
3. Find Opt-Out Settings.
4. Open Opt-Out Link Domain.
5. Choose a traffic-ready domain or Use default domain.
6. Select Save Opt-Out Settings.

Changing this setting requires permission to update settings. A previously selected domain that is not traffic ready can remain visible with a warning.

Troubleshooting

1. Compare each DNS name and value character by character.
2. Remove conflicting records at the same host.
3. Wait for propagation before selecting Verify Domain again.
4. Ask the account owner to review domain permissions when an action is missing.