Manage balance, top-ups and payments

Billing pages show the funds and prices used by the active workspace.

Check balance and pricing

1. Open Billing.
2. Open Balance and review Current Balance.
3. Open SMS pricing.
4. Search for the destination or network you plan to use.

Balance values require balance access. The broadcast estimate combines eligible recipients, message parts, destinations, and current prices.

Make a top-up

1. Open Billing.
2. Open Payment methods.
3. Select Top up.
4. Enter the Amount.
5. Select Continue to payment.
6. Complete the payment form.
7. Wait for the result before closing the page.

Payment methods appears only when at least one payment method is enabled for the account.

Configure automatic top-up

1. Under Payment methods, open Credit cards.
2. Select Add card and complete the card form.
3. Open Auto top-up.
4. Turn on Enable auto top-up.
5. Set Trigger when balance falls below.
6. Set Top up by.
7. Choose Card to charge.
8. Select Save settings.

Turning automatic top-up off and saving disables future automatic charges.

Read payment history

1. Open Payment history.
2. Filter with All, Deposits, Withdrawals, or Adjustments.
3. Review Date, Type, Method, Status, Description, and Amount.

Settled means the payment completed. Processing means it is still pending. Declined means it did not complete. Settled rows are included in the summary totals.

Permissions

Changing payment methods, making top-ups, and updating automatic top-up require billing-manage permission. A member without it sees Read-only billing access and cannot submit changes.

Troubleshooting

1. Check that the active workspace is correct before paying.
2. Wait for a processing payment to settle before trying again.
3. Add a saved card before enabling automatic top-up.
4. Ask the account owner to review billing and balance access when values or actions are hidden.