Connect 23 Telecom to Smartico

Setup type	Native · guided
Setup time	Arranged with your managers
Sends SMS	Yes — after onboarding
Delivery status in Smartico	Confirmed during onboarding
Who can configure	Smartico back-office user + 23 Telecom

Status: Guided setup

23 Telecom is available as an Instant Messages gateway in supported Smartico tenants. Your account manager supplies the tenant-specific provider credentials and completes setup with you — no endpoint or API-key wiring is required.

What this connection does

Supported Smartico tenants expose 23 Telecom in the Instant Messages gateway, so the connection uses a provider configuration rather than a generic webhook. 23 Telecom supplies the gateway credentials during onboarding; you then send SMS from Smartico assets and campaigns.

Before you start

• An active workspace, an approved sender ID and an E.164 test number, e.g. +447911123456.
• Your Smartico tenant/brand and the markets you’ll send to. You don’t create or paste 23 Telecom credentials — your account manager supplies the provider credentials during onboarding.

Connect 23 Telecom

1. Open Label → Gateways → Instant Messages and select the 23 Telecom provider shown in your tenant. Labels can vary; your Smartico CSM confirms the exact path during activation.

2. On Conditions, set the gateway name, Brand and only the routing conditions you need.

3. On Authentication & Configuration, enter the provider credentials your 23 Telecom account manager supplies during onboarding — you don’t generate them yourself (see the note).

4. On From, set your approved sender name and save the gateway.

5. Create an asset via Marketing → Assets → Instant Messages → SMS.

6. Add an SMS activity to a test campaign, pick 23 Telecom (or Automatic Selection), and send a preview to a test player.

7. Compare the Smartico communication log, the 23 Telecom message ID and the final delivery status.

Set up with your account manager

Provider fields and delivery-state labels vary by tenant. Select 23 Telecom in Smartico and use the exact values supplied during onboarding. If the provider is not visible, your Smartico CSM can confirm availability and enable or request it for the tenant — don’t substitute a generic webhook.

Verify the result

Accepted means 23 Telecom queued the message; delivered is the later carrier report. Confirm which delivery states your tenant surfaces in the Smartico communication log, and cross-check in 23 Telecom Message status or Statistics.

Troubleshooting

Symptom	Who owns it
No 23 Telecom provider in the gateway list	Smartico CSM (confirm tenant availability and enable or request the provider)
Authentication rejected	Recheck the provider credentials supplied during onboarding
Accepted but not delivered	23 Telecom — message status

Need help?

• Gateway, assets or campaign — Smartico support / your CSM.
• Provider credentials, sender ID, accepted-but-not-delivered — your 23 Telecom account manager, or the contact form.

Official platform documentation

• Instant Messages Gateway guide
• Communication channels
• SMS, Viber & WhatsApp assets

Last verified: 16 July 2026.