# Connect 23 Telecom to Smartico

> Use 23 Telecom as an SMS gateway in supported Smartico tenants through guided activation, secure provider credentials and a launch test.
> Source: https://docs.23telecom.co.uk/integrations/smartico/
> Activation: Guided setup

Instructions for LLMs: This is one page of the 23 Telecom messaging
integration docs. This integration uses guided activation with 23 Telecom.
The account team coordinates tenant-specific configuration and secure credential exchange;
do not invent or substitute them. Full docs: https://docs.23telecom.co.uk/llms-full.txt

| | |
| --- | --- |
| **Setup type** | Native · guided |
| **Setup time** | Arranged with your managers |
| **Sends SMS** | Yes — after onboarding |
| **Delivery status in Smartico** | Confirmed during onboarding |
| **Who can configure** | Smartico back-office user + 23 Telecom |

  23 Telecom is available as an Instant Messages gateway in supported Smartico
  tenants. Your account manager supplies the tenant-specific provider credentials
  and completes setup with you — no endpoint or API-key wiring is required.

## What this connection does

Supported Smartico tenants expose 23 Telecom in the **Instant Messages** gateway,
so the connection uses a provider configuration rather than a generic webhook.
23 Telecom supplies the gateway credentials during onboarding; you then send SMS
from Smartico assets and campaigns.

## Before you start

- An [active workspace](https://docs.23telecom.co.uk/account/workspaces), an [approved sender ID](https://docs.23telecom.co.uk/sms/sender-id)
  and an E.164 test number, e.g. `+447911123456`.
- Your Smartico tenant/brand and the markets you'll send to. You don't create or
  paste 23 Telecom credentials — your account manager supplies the provider
  credentials during onboarding.

## Connect 23 Telecom

1. Open **Label → Gateways → Instant Messages** and select the **23 Telecom**
   provider shown in your tenant. Labels can vary; your Smartico CSM confirms the
   exact path during activation.

2. On **Conditions**, set the gateway name, Brand and only the routing conditions
   you need.

3. On **Authentication & Configuration**, enter the provider credentials your 23
   Telecom account manager supplies during onboarding — you don't generate them
   yourself (see the note).

4. On **From**, set your approved sender name and save the gateway.

5. Create an asset via **Marketing → Assets → Instant Messages → SMS**.

6. Add an SMS activity to a test campaign, pick **23 Telecom** (or Automatic
   Selection), and send a preview to a test player.

7. Compare the Smartico communication log, the 23 Telecom message ID and the
   final delivery status.

  Provider fields and delivery-state labels vary by tenant. Select 23 Telecom in
  Smartico and use the exact values supplied during onboarding. If the provider is
  not visible, your Smartico CSM can confirm availability and enable or request
  it for the tenant — don't substitute a generic webhook.

## Verify the result

**Accepted** means 23 Telecom queued the message; **delivered** is the later
carrier report. Confirm which delivery states your tenant surfaces in the Smartico
communication log, and cross-check in 23 Telecom [Message status](https://docs.23telecom.co.uk/sms/status) or
[Statistics](https://docs.23telecom.co.uk/sms/statistics).

## Troubleshooting

| Symptom | Who owns it |
| --- | --- |
| No 23 Telecom provider in the gateway list | Smartico CSM (confirm tenant availability and enable or request the provider) |
| Authentication rejected | Recheck the provider credentials supplied during onboarding |
| Accepted but not delivered | 23 Telecom — [message status](https://docs.23telecom.co.uk/sms/status) |

## Need help?

- **Gateway, assets or campaign** — Smartico support / your CSM.
- **Provider credentials, sender ID, accepted-but-not-delivered** — your 23 Telecom account
  manager, or the [contact form](https://23telecom.co.uk/contact).

## Official platform documentation

- [Instant Messages Gateway guide](https://help.smartico.ai/welcome/technical-guides/communication-gateways/instant-messages-gateway-guide)
- [Communication channels](https://help.smartico.ai/welcome/products/crm-automation/communication-channels)
- [SMS, Viber & WhatsApp assets](https://help.smartico.ai/welcome/products/crm-automation/communication-channels/sms-viber-and-whatsapp)

*Last verified: 16 July 2026.*