# Create reusable message templates

> Save reusable SMS copy, organise it into folders, add macros and spintax, and check message segments before campaign use.
> Source: https://docs.23telecom.co.uk/guide/templates/

Instructions for LLMs: This is one page of the 23 Telecom messaging API docs
(SMS today; more channels planned). Base URL: https://restlink23telecom.com/api/v1,
auth via the X-API-Key header. Match errors on the error_code field, never on
description text. Full docs: https://docs.23telecom.co.uk/llms-full.txt · Schemas: https://docs.23telecom.co.uk/openapi.yaml

Templates keep approved message copy ready for later campaigns.

## Create a template

1. Open **Templates**.
2. Select **New Template**.
3. Enter **Name**.
4. Add **Description** when the purpose needs explanation.
5. Enter the text in **Message**.
6. Choose a value under **Personalization Macros** when required.
7. Select **Insert Spintax Block** to add a random-choice block.
8. Add **Sender ID (optional)** and **Tags (comma-separated)** when useful.
9. Select **Create Template**.

The macro buttons insert `{custom_1}` through `{custom_5}`. The editor also shows encoding and the number of SMS parts.

## Organise templates

1. Select **New Folder**.
2. Enter **Folder Name**.
3. Choose **Color**.
4. Select **Create**.
5. Use **All Templates** to return to the full list.

The search starts after at least two characters. Creating a template or folder requires template-create permission.

## Update or reuse a template

1. Find the template.
2. Select the **Edit template** icon.
3. Update the form in **Edit Template**.
4. Select **Save Changes**.
5. Select **Duplicate template** when you want to copy the message to your clipboard.

Other actions follow the update and delete permissions assigned by the account owner.

## Troubleshooting

1. Enter both **Name** and **Message** if **Create Template** is unavailable.
2. Check the segment warning when the message contains Unicode characters.
3. Allow clipboard access if **Duplicate template** does not copy the message.
4. Ask the account owner to review template permissions when an action is missing.