# Build and monitor journeys

> Create a visual customer journey, choose its entry trigger, connect action and decision nodes, and read journey statistics.
> Source: https://docs.23telecom.co.uk/guide/journeys/

Instructions for LLMs: This is one page of the 23 Telecom messaging API docs
(SMS today; more channels planned). Base URL: https://restlink23telecom.com/api/v1,
auth via the X-API-Key header. Match errors on the error_code field, never on
description text. Full docs: https://docs.23telecom.co.uk/llms-full.txt · Schemas: https://docs.23telecom.co.uk/openapi.yaml

A journey moves contacts through connected messages, waits, decisions, actions, and goals.

## Create a journey

1. Open **Journeys**.
2. Select **New Journey**.
3. Enter **Journey Name**.
4. Select **Create Journey**.

## Choose an entry type

1. Select the Trigger node.
2. Open **Trigger Type**.
3. Choose **Tag Added**, **Contact List**, **Link Clicked**, **Conversion**, **Manual Entry**, or **Scheduled Time**.
4. For Tag Added, choose **Tag**.
5. For Contact List, choose **Contact List** and **Contact Order**.
6. For Conversion, choose **Action Type**.
7. For Scheduled Time, set **Schedule Date**, **Schedule Time**, **Timezone**, and **Tag (contacts to enroll)**.

Link Clicked and Manual Entry do not show more entry fields.

## Add and connect nodes

1. Drag a node from the palette onto the canvas.
2. Use **Send SMS** to send a message.
3. In its panel, choose **Use Template** or write the **Message**.
4. Enter **Sender ID**.
5. Set **Track URLs** to shorten and track links.
6. Use **Wait** for a fixed delay, a time, or a day and time.
7. Use **Condition**, **Click Check**, or **Conversion Check** to create a decision.
8. Use **A/B Split**, **Multi-Split**, or **Random Split** to divide contacts.
9. Use **Action** to add or remove a tag, call a webhook, or send a notification.
10. Use **Goal** to watch for a click, conversion, added tag, or custom goal.
11. Connect the node handles in the order contacts should follow.
12. Select each node and complete the fields shown in its panel.

The Send SMS panel shows a character count under the message. Its macros and spintax buttons insert placeholders. See the [segment rules](https://docs.23telecom.co.uk/guide/broadcasts/) before writing a longer message.

## Save and activate

1. Select **Save** after changing the canvas.
2. Select **Activate** when the journey is ready.
3. Select **Pause** when processing should stop.

## Read journey statistics

1. Select **View journey statistics** on a journey.
2. Review **Total Enrolled**, **Active**, **Completed**, and **Goals Met**.
3. Review **SMS Sent**, **Errors**, **Clicks**, **Registrations**, and **Deposits**.
4. Use **Current Enrollments** to see contacts still in the flow.
5. Use **Recent Activity** to inspect the latest journey actions.

## Permissions

Journey permissions separately control reading, creating, updating, and deleting. The create action is hidden without create permission. Saving, activating, and pausing require update permission.

## Troubleshooting

1. Confirm that the journey has a Trigger before saving.
2. Connect every intended path before activation.
3. Check the required fields in each node when activation fails.
4. Ask the account owner to review journey permissions when an action is missing.