# Getting started with the portal

> Sign in, accept a team invitation, choose a workspace, and learn where everyday portal tools live in the sidebar.
> Source: https://docs.23telecom.co.uk/guide/getting-started/

Instructions for LLMs: This is one page of the 23 Telecom messaging API docs
(SMS today; more channels planned). Base URL: https://restlink23telecom.com/api/v1,
auth via the X-API-Key header. Match errors on the error_code field, never on
description text. Full docs: https://docs.23telecom.co.uk/llms-full.txt · Schemas: https://docs.23telecom.co.uk/openapi.yaml

Use these steps the first time you open the portal.

## Sign in

1. Open the portal sign-in page.
2. Enter your account in **Email or username**.
3. Enter your **Password**.
4. Accept the terms when the checkbox is shown.
5. Select **Sign in**.

### Sign in with Google

1. Accept the Terms and Conditions.
2. Select the Google button when it is available.
3. Choose the Google account connected to the portal.
4. Complete two-factor verification if the portal asks for it.

### Sign in with a passkey

The **Passkey** control appears only when the browser supports passkeys and this device has a saved portal passkey.

1. Select **Passkey**.
2. Follow the device prompt.
3. Complete the fingerprint, face, screen-lock, or security-key check offered by the device.

To add, rename, or remove a passkey, follow the [passkeys guide](https://docs.23telecom.co.uk/account/passkeys/).

## Accept a team invite

1. Open the invitation link from your email.
2. Check that the invitation is for the expected account.
3. Enter a **Password**.
4. Repeat it in **Confirm Password**.
5. Select **Activate Account**.
6. Select **Go to Login**.

The account owner decides which sections and workspaces you can use. A missing menu item can be an access choice rather than an error.

## Choose a workspace

A workspace is the portal context for one messaging product. Campaigns, senders, prices, balance, and reports shown on screen follow the active workspace.

1. Select **Switch workspace** at the bottom of the desktop sidebar or mobile menu.
2. Select the workspace name you need.
3. Wait for the current page to refresh.
4. Confirm the selected workspace before you create or launch a broadcast.

See [workspaces](https://docs.23telecom.co.uk/account/workspaces/) for more about choosing and using workspaces.

## Tour the sidebar

1. Use **Dashboard** for a quick activity summary.
2. Use **Broadcasts** to create and manage campaigns.
3. Use **People** to upload contacts and organise databases.
4. Use **Reports** to inspect messages and export results.
5. Use **Calculator** to check SMS encoding and segments.
6. Use **Autoresponders**, **Journeys**, and **Templates** for repeatable messaging.
7. Use **SMS pricing** and **Billing** for rates, balance, and payments.
8. Open **Settings** for account, integrations, domains, API keys, webhooks, and team access.
9. Open **Support** to contact the support team.

On a phone, open the burger menu to see the same destinations. Team members see only the sections available to their role.

## Troubleshooting

1. Reset the password from the sign-in page if the password is not accepted.
2. Ask the account owner to check your invite if the activation link is invalid or expired.
3. Ask the account owner to review your role and section access if a menu item is missing.