# Create autoresponder sequences

> Choose an autoresponder trigger, add delayed SMS steps, set contact limits, activate the rule, and review its results.
> Source: https://docs.23telecom.co.uk/guide/autoresponders/

Instructions for LLMs: This is one page of the 23 Telecom messaging API docs
(SMS today; more channels planned). Base URL: https://restlink23telecom.com/api/v1,
auth via the X-API-Key header. Match errors on the error_code field, never on
description text. Full docs: https://docs.23telecom.co.uk/llms-full.txt · Schemas: https://docs.23telecom.co.uk/openapi.yaml

Autoresponders send a timed sequence after a recorded contact event.

## Choose a trigger

1. Open **Autoresponders**.
2. Select **Create Autoresponder**.
3. Enter **Name**.
4. Open **Trigger Type**.
5. Choose **Tag Added**, **Link Click**, **Conversion**, **Broadcast Sent**, or **Inactivity**.
6. For Tag Added, choose **Specific Tag (optional)** when the rule should watch one tag.
7. For Conversion, enter **Action Type (optional)** when the rule should watch one action type.

Link Click, Broadcast Sent, and Inactivity do not show a condition field.

:::caution
Only **Link Click** and **Conversion** rules start automatically at present. For follow-ups after a contact joins a database, use a journey with the **Tag Added** trigger. Contact support before relying on **Tag Added**, **Broadcast Sent** or **Inactivity** rules.
:::

## Add sequence messages

1. Find **Message Chain**.
2. Select **Add Step**.
3. Set **Delay** and choose **Seconds**, **Minutes**, **Hours**, or **Days**.
4. Enter **Sender ID**.
5. Enter **Message**.
6. Insert a value from **Personalization Macros** when needed.
7. Add more steps in the order they should send.

Every step needs a sender and message before the rule can be saved.

## Set limits and save

1. Set **Max sends per contact** to 1 or more.
2. Set **Cooldown (hours)**.
3. Set **Priority**. Higher numbers run first.
4. Select **Create Autoresponder** for a new rule.
5. Select **Update Autoresponder** after editing an existing rule.

## Activate and review

Use the rule switch to activate or pause it. Expand a rule to review its message chain and the **Sent**, **Scheduled**, and **Failed** totals.

Creating, updating, and deleting autoresponders require the matching permission.

## Troubleshooting

1. Add at least one complete message when the save action is unavailable.
2. Confirm that the rule is active.
3. Check the caution above before relying on a trigger.
4. Ask the account owner to review autoresponder permissions when an action is missing.